just contacted WotC and they have acknowledged that there was a problem with my mailout of players rewards. However, from discussions in other forums I believe this problem is fairly widespread. If you have received a mailout recently and it appears to be wrong. You need to contact http://wizards.custhelp.com
- Wizards Customer Service.
You might like to repost this to other forums that you are a member of.
The process is very simple.
Go to http://wizards.custhelp.com
Login or register and login if needed.
Click the EMAIL US tab at the top of the page.
Fill in the form telling them your problem, giving your DCI number and what you actually received.
You will then be presented with an auto answer that bears no relation to your question - I hate this... it's so stupid.
click SEND EMAIL.
Wizards will then start the process of sorting out your problem. It usually only requires them to reply to confirm that it is or isn't wrong and then correct the issue.